Terms of service

Using this website

You must be at least 18 years old and able to enter a binding agreement to book a service. You agree to provide accurate information and to use the website only for lawful moving, delivery, labor, donation, storage, or removal requests.

Estimates and service contracts

Express pricing is based on the route, inventory, photographs, access, requested timing, and other details submitted. Full-service VIP and Standard moves begin with a consultation and receive an individualized written estimate based on the agreed scope. Prices may be reviewed by management and may change when the actual scope differs. Before household moving services begin, the parties will receive and acknowledge the written estimate and contract required for that move. The service is not confirmed until Fox & Dolly accepts the request and any required payment is completed.

Your move information

You are responsible for identifying every stop, item, flight of stairs, elevator restriction, long carry, assembly need, parking limitation, building rule, and condition that may affect the work. Photographs should clearly show the complete item and any existing damage. You must tell us promptly if anything changes.

Scheduling and access

Arrival windows are estimates and can be affected by traffic, weather, building access, prior jobs, or conditions outside reasonable control. “ASAP” means priority dispatch, not a guaranteed arrival time. You are responsible for lawful parking, access permissions, elevator reservations, gate codes, and an authorized adult at each location.

Payment and authorized adjustments

The checkout total and any service fee are shown before payment. By signing and paying, you authorize Stripe to process the displayed amount and securely retain the payment method for this move. Documented additional time, mileage, waiting, added items, route changes, or other scope changes may be charged only as permitted by the authorization you accepted. Any amount above the stated automatic-authorization limit requires additional approval.

Items we may decline

We may decline unsafe, unlawful, undisclosed, inadequately prepared, or exceptionally fragile work. Unless expressly accepted in writing, do not tender hazardous materials, weapons, illegal goods, cash, negotiable instruments, medicine, live animals, plants requiring special handling, or items whose movement requires a license or specialist.

Customer responsibilities

• Secure valuables, documents, medication, and irreplaceable items.
• Disconnect, empty, and prepare appliances unless arranged otherwise.
• Use suitable containers and disclose unusually heavy or delicate items.
• Inspect items and locations with the crew before and after service.
• Keep children, pets, and bystanders clear of active work areas.

Cancellations, refunds, and claims

Our Cancellation and Refund Policy, Damage Claims Process, and Valuation Coverage Notice are part of these terms. Nothing here waives a right or remedy that cannot lawfully be waived.

Website availability

We work to keep the website accurate and available, but may suspend or change features for maintenance, security, provider outages, or business needs. If automated routing or payment is unavailable, the request may be converted to manual review rather than priced from customer-entered mileage.

Governing law

These website terms are governed by Florida law. The signed estimate and service contract may contain additional terms applicable to the move.