Cancellation and refund policy

How to cancel or reschedule

Call 239-241-0464 or reply to your booking confirmation. Include the booking reference, customer name, and requested change. A request is not complete until Fox & Dolly confirms it.

Express services

• If you cancel before a vehicle and crew are committed to the job, the amount paid will be refunded.
• If a crew has been assigned, staged, or dispatched, Fox & Dolly may retain or charge the documented costs already incurred, up to the lesser of $99 or the amount paid.
• After work begins, completed labor, mileage, waiting time, disposal, and other authorized services remain payable. Any unused balance will be refunded.
• One reasonable reschedule may be offered without a change fee when requested before dispatch and capacity is available.

Full-service moves

Cancellation, deposit, and rescheduling terms for a full-service or long-distance move will appear in its written estimate and contract. We will disclose any nonrefundable amount before payment is requested.

If Fox & Dolly cancels

If we cannot provide a paid service and no acceptable reschedule or replacement service is agreed upon, we will refund the unperformed portion. We may pause or stop work when conditions are unsafe, unlawful, materially different from the disclosed scope, or damaging to property; charges for completed or committed work may still apply.

Refund timing

Approved refunds are returned to the original payment method through Stripe. Fox & Dolly normally initiates the refund promptly, but your bank or card issuer controls when it appears and processing can take several business days. Service fees and other amounts will be refunded when required by law or when the underlying charge is refunded in full before service or dispatch costs are incurred.

Duplicate or incorrect charges

Contact us promptly if you believe a charge is duplicated or incorrect. We will review the booking record, signed authorization, route, and crew documentation and correct confirmed errors.