Privacy policy

Information we collect

We may collect your name, email address, phone number, pickup and delivery locations, requested timing, access details, item descriptions, photographs, electronic signature, communications, and booking history. We also receive technical information such as browser type, device data, IP address, and basic website activity needed for security and reliable operation.

Payments

Card details are collected and processed by Stripe. Fox & Dolly does not receive or store your complete card number. Stripe may return limited payment identifiers, payment status, card brand, and the last four digits so we can identify the transaction, issue refunds, and process only those additional charges authorized in your signed agreement.

How we use information

• Prepare estimates and match a vehicle and crew to the move.
• Verify routes, mileage, access, availability, and scheduling.
• Process payments, refunds, authorized adjustments, and disputes.
• Send confirmations and operational messages about the move.
• Prevent fraud, investigate incidents, and improve service quality.
• Meet legal, insurance, accounting, and recordkeeping obligations.

Service providers

We use carefully selected providers to operate the service, including Stripe for payments, Supabase for protected booking data and photographs, Google Maps and Mapbox for addresses and routes, Google Calendar for scheduling, Resend for email delivery, and Vercel for website hosting. These providers process information under their own privacy terms and only for the functions used by Fox & Dolly.

Photographs and move records

Submitted photographs are kept in private storage and are available to authorized personnel through time-limited links. We retain booking, payment, consent, and service records for as long as reasonably necessary to complete the move, respond to claims or disputes, meet legal and tax requirements, and protect the business and its customers.

Sharing and selling

We do not sell customer personal information. We may share information with our crew, authorized service providers, insurers, professional advisers, or government authorities when reasonably necessary to provide the service, protect rights and safety, or comply with law.

Your choices

You may ask to review or correct contact information, request deletion of information that we are not required to retain, or opt out of non-essential marketing. Transactional messages about an active move may still be sent. We may need to verify your identity before completing a privacy request.

Security and children

We use reasonable technical and organizational safeguards, but no online system can guarantee absolute security. Our services are intended for adults and are not directed to children under 13.

Policy updates

We may update this policy as the service changes. The effective date at the top of this page identifies the current version.